Identity Theft and how it is dealt with makes for big news these days. The Fraud Solutions team was discovering, investigating, and restoring the damage caused by identity fraud long before the media took notice ...
NOTE: Last names of investigators are not published for confidentiality and security purposes.
Ross
Senior Investigator
Licensed Investigator, State of Tennessee
FCRA Certified
BS in Political Science and Human Development
Ross joined Kroll in 1996 and played an integral part in establishing the policies and procedures that form the foundation of the Investigation and Restoration Center. Ross is one of the calmest, most reassuring folks you’ll ever talk to on the phone. His years as an investigator have enhanced an extraordinary ability to analyze and decode what the caller says and means. He’s equally adept at pacing his conversation to match a person’s ability to absorb information.
What gives Ross his drive?
“Fraud Solutions provides an opportunity to directly assist consumers who are in need of an identity restoration professional.”
Steve
Supervisor
Licensed Investigator, State of Tennessee
CITRIMS Certified
BS in Criminal Justice Administration, with minors in Sociology and Psychology
Steve celebrated his 10th anniversary with Kroll in 2006. Through his tenure at the company, Steve has served in research, client services, and healthcare screening roles. Known for his patience and the ability to diffuse even the most challenging of situations, Steve’s thoughtful approach and solid knowledge base give “his people” confidence that troubling issues will be resolved.
A career highlight for Steve?
“I really enjoy working with ‘the front line’ and understanding what is really going on out there.”
Ellen
Supervisor
Licensed Investigator, State of Tennessee
CITRIMS Certified
BS in Psychology, MA in Counseling Psychology
Ellen has been with Kroll a little over 3 years. During her work in the Special Services Group of Background Screening, she participated in the state of Tennessee disability claims integrity project, and conducted regular onsite county court records searches. Her understanding of the federal laws that govern non-credit related investigation processes are particularly valuable in her restoration work. Soft-spoken and comforting when talking with an identity theft victim, she is equally firm and persistent with the firms and agencies she contacts on her client’s behalf.
What motivates Ellen?
“My instinctive need to assist others and see them work through their issues.”
Ross, Steve and Ellen have counseled thousands of victims; each has successfully resolved hundreds of Identity Theft cases. Along with the rest of Fraud Solutions’ licensed investigators, these dedicated professionals have an insatiable drive to help people overcome the damage caused by identity fraud, and get their lives back on track. Some restoration cases go on for years, if that’s what it takes.
That’s what breached customers, members, patients, and employees remember.
Because when your organization faces a data breach, your stakeholder’s experience matters.
See Proof of Performance for case studies and more. Also see what it takes to become a Licensed Investigator at Kroll.
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