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Industry-Leading Training and Requirements for Fraud Investigators

The licensed investigators at Fraud Solutions’ Investigation and Restoration Center begin their tenure as Fraud Restoration Specialists. During their 60-day training period they work with Lead Investigators reviewing cases, listening to breached client telephone calls, and participating in role play with mock cases, in order to prepare them for the live call environment. In conjunction with the last stages of training, the Specialists are preparing to take the state exam to become licensed as an investigator.

In addition to the already stringent background screening conducted by Kroll before hiring any individual in any capacity, the state of Tennessee requires a criminal check – complete with fingerprint analysis – by the TBI (Tennessee Bureau of Investigation) and FBI (Federal Bureau of Investigation) prior to granting an Investigator’s license. The individual must also:

• Be affiliated with a licensed Tennessee Private Investigators company
• Be at least 21 years of age
• Be a citizen of the United States or a resident alien
• Not have been declared incompetent by any court of appropriate jurisdiction
• Be of good moral character

Once they pass the state exam, the job title changes from Fraud Restoration Specialist to Licensed Investigator. Tennessee law precludes use of the title until granted by the state after passing the exam.

Upon securing the title, each Investigator is required to complete six (6) hours of continuing education acceptable to the state Licensing Commission in each subsequent calendar year. The license must be renewed every two years.

These multiple levels of dedicated training and diligent scrutiny create a high degree of confidence that the Investigators serving Kroll’s Fraud Solution clients and customers are of the utmost character and possess qualities one would expect when dealing with identity theft. You may rest assured that any sensitive personal information provided to an Investigator will be treated with utmost discretion – protected by a well trained individual with demonstrated integrity. The Kroll Fraud Solutions Investigator, who works on behalf of the member victimized by or at risk of identity theft, has earned the designation.