Case Study 2

Auto Loan Reveals Credit Card Fraud

An elderly member contacted Kroll’s Fraud Solutions upon being notified by local police that a suspect in custody had been using his identity.  The suspect was part of a car theft ring, and had been apprehended in a sting operation. The crooks had purchased the victim’s personal identifying information from a local merchant where the victim had previously conducted business.  

The victim was very upset and overwhelmed. After counseling him and explaining the steps involved, his Kroll Fraud Solutions' Licensed Investigator called the police for more details of the crime as well as a copy of the police report. We also sent one of our fraud restoration packets to the victim.

Upon receiving the member’s necessary documents for restoration, the victim’s Licensed Investigator immediately placed fraud alerts, and notified Social Security, the FTC, and the U.S. Postal Inspector.  A copy of the victim’s 3 bureau merged credit report was also ordered and sent to him directly. Upon receipt of the credit report, the victim discovered two open, fraudulent credit card accounts in addition to the falsified automobile loan.

Kroll Fraud Solutions began its process of disputing the fraudulent accounts on the victim’s behalf. The victim’s local police department had already contacted the bank that financed the car. The Kroll Fraud Solutions investigator still followed up with the bank, until the issue was resolved and the victim received written confirmation that he had been absolved of all financial responsibilities.

Kroll contacted the two credit card companies involved and sent detailed dispute letters to their respective fraud departments, requesting that the fraudulent accounts be deleted from the victim’s credit history. The credit card companies acknowledged the fraud, responded to Kroll’s dispute letters within the allotted period provided in the Fair Credit Reporting Act (FCRA). In addition, pursuant to the FCRA, the credit card companies stated that they would remove all fraudulent accounts and inquiries from the victim’s credit history.

In the interim, the Fraud Solutions investigator contacted all three credit repositories to have false addresses and any other deceptive demographic information deleted from the victim’s credit history.

The victim was relieved to know that Kroll Fraud Solutions had successfully restored his name and credit history to its pre-theft standing.