• Breach Protection & Preparedness Services
  • Fortifying Your Defenses
  • Response and Recovery for Your Business
  • Serving Your Customers after a Breach
  • Comprehensive Data Breach Response Planning 
  • Contact Breach Protection Services
• Breach Recovery Services
• Employee Programs
• Customer/Member Value Programs
• Client Portal

 

Kroll Can Help After a Data Breach

Kroll understands the importance of preserving the relationship you have with the individuals whose sensitive personal information was accidentally breached. When you hire Kroll, you can rest assured that consumers affected by an organizational data breach are getting comprehensive support and restoration solutions from the world's leading risk consulting company.

Kroll’s industry-leading restoration includes:

• Providing a “Fraud Restoration Packet” and explaining its contents
• Confirmation of fraud and Identification of its starting point or source
• Investigation of known, unknown, and potentially complicated trails of fraudulent activity
• Organizing details of issues and explaining the fraud victim’s rights
• Making phone calls on the individual’s behalf 
• Issuing fraud alerts for the victim – and victim’s statements when warranted – with the:
  • Three consumer credit reporting agencies
  • Social Security Administration (SSA)
  • Federal Trade Commission (FTC)
  • U.S. Postal Service (USPS)
• Educating victim about the restoration process and their responsibilities
• Preparing appropriate, effective documentation – from dispute letters to defensible complaints
• Contacting and following up with affected agencies and institutions, such as
  • Banks and credit unions
  • Check clearinghouses
  • Credit card companies
  • Landlords and property managers
  • Mortgage companies
  • Billing services and collection agencies
  • Car dealerships

Kroll Stands by the Identity Theft Victim

The time Kroll devotes to comprehensive restoration is highly dependent on the type and scope of fraud that has become attached to the victim.  Consistent and persistent follow-up is a Fraud Solutions core competency – sending one letter, or making one phone call may not get the job done.

If disputes are not resolved according to the victim’s rights, Fraud Solutions will escalate disputes to the appropriate government/regulatory agencies, including:

• Federal Trade Commission
• State Attorney General office by state
• Association of Collection Professionals International
• Comptroller of the Currency
• Federal Reserve Bank
• Office of Thrift Supervision
• Office of the Inspector General

Once a restoration case is opened, the licensed investigator assigned to the victim remains constant; the investigator will work with the client until restoration is complete to the degree possible, or until the consumer verifies that the issue is resolved.

Your Organization Stays in Control

Some fraud victims may believe their problems stemmed from your breach – but that isn’t always the case. We will apply our full resources to help determine the starting point – then based on the Investigator’s root cause analysis and report of the victim’s situation, you make the ultimate decision whether to provide restoration on your organization’s behalf. You must authorize the opening of a case in order for restoration to begin for a victim. This checkpoint helps ensure your expectations of – and anticipated costs for – restoration are maintained.

For immediate assistance, please contact Kroll’s Breach Protection Services