• Breach Protection & Preparedness Services
• Breach Recovery Services
  • Data Security Consulting
  • Crisis Communications
  • Customer Notification and Support
  • Investigation and Restoration
• Employee Programs
• Customer/Member Value Programs
• Client Portal

Identity Resoration

For individuals whose identities have been misused, Fraud Solutions’ restoration process leads the industry in its depth of involvement and dedication to complete resolution.  Our Investigation and Restoration Center in Nashville brings together state-of-the-art technology with the skills of our licensed investigators—dedicated specialists with thousands of hours of experience -- the most in the industry -- to help victims of identity theft get their lives back to normal.

Kroll’s investigators know the required laws (civil and criminal), regulations, terminology, and procedures—all to help victims of ID theft determine the extent of their exposure to risk, and restore their identity to pre-breach status as quickly and efficiently as possible.

Identity Theft Restoration includes:

• Providing a “Fraud Restoration Packet” and explaining its contents
• Confirmation of fraud and identification of its starting point or source
• Investigation of known, unknown, and potentially complicated trails of fraudulent activity
• Organizing details of issues and explaining the fraud victim’s rights
• Making phone calls on the individual’s behalf 
• Issuing fraud alerts for the victims – and victim’s statements when warranted – with the:
  • Three consumer credit reporting agencies
  • Social Security Administration (SSA)
  • Federal Trade Commission (FTC)
  • U.S. Postal Service (USPS)
• Educating victims about the restoration process and their responsibilities
• Preparing appropriate, effective documentation – from dispute letters to defensible complaints
• Contacting and following up with affected agencies and institutions, such as
  • Banks and credit unions
  • Check clearinghouses
  • Credit card companies
  • Landlords and property managers
  • Mortgage companies
  • Billing services and collection agencies
  • Car dealerships

Identity fraud is not limited to credit-related schemes – Kroll knows and acts on that fact. Restoration-level investigation further examines both credit and non-credit components, and may extend to the search of:

• Criminal data at federal and state levels;
• State department of motor vehicles (DMV) records;
• Public records, where liens or bankruptcies could surface;
• Social security tracking, for fraudulent address or status entries;
• On-line research sites known mainly to the investigative community;
• Banking and postal records;
• Certain ‘watch lists’ familiar to the security industry; and
• Other sources of fraud indicators.

Our other data breach recovery services include:

• Data Security Consulting
• Crisis Communications and Media Management
• High-Volume Customer Notification and Support

For immediate assistance, please contact Kroll’s Breach Recovery Services.